Privacy Policy
Last updated: [EFFECTIVE DATE]
JustTextCare ("JustTextCare," "we," "us") is a care coordination service operated by [LEGAL ENTITY NAME]. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, justtextcare.com, our text messaging service, and any other way you work with us.
Information we collect
- Contact information you give us, such as your name, mobile number, email address and ZIP code.
- Information about the person you care for, such as their name, date of birth, address, doctors, pharmacies, medications, insurance details, appointments and care needs.
- Health information you or your family share with us, or that we receive from providers, pharmacies, insurers or agencies while completing a task you asked for.
- Documents and photos you send, such as letters, bills, insurance cards and prescription labels.
- Messages and call notes between you, your care circle and our care coordinators.
- Authorization documents, such as a signed HIPAA authorization or power of attorney.
- Billing information, processed by our payment provider. We do not store full card numbers.
- Website information, such as pages visited, browser type and form submissions.
How we use information
- To do the tasks you ask for, such as booking appointments, arranging refills and rides, working with insurers and completing benefit applications.
- To send you and your care circle updates about those tasks.
- To verify that we are authorized to act on someone's behalf.
- To bill for our services and provide customer support.
- To improve our service, keep it secure, and meet legal obligations.
We use health information only to provide the services you request, and we share the minimum necessary to complete each task.
How we share information
We do not sell your personal information or the information of the person you care for. We share information only:
- To complete your requests, with the doctors' offices, pharmacies, insurers, government programs, agencies and service providers involved in that task.
- With your care circle, meaning the family members or caregivers you or the care recipient have added.
- With vendors who help us operate, such as our HIPAA-compliant messaging platform, payment processor and website host. Vendors that handle health information are bound by written agreements to protect it.
- When required by law, or to protect someone's safety, such as in an emergency.
- In a business transfer, such as a merger or sale, subject to this policy.
How we protect information
We use a HIPAA-compliant messaging platform, encryption, access controls and staff training to protect information. Only team members who need information to help your family can access it. No system is perfectly secure, but we work to protect information with safeguards consistent with HIPAA.
How long we keep information
We keep information while you use our service and for as long as needed to meet legal, billing and recordkeeping requirements. When it is no longer needed, we delete or de-identify it.
Your choices and rights
- Ask for a copy of the information we hold about you or the person you care for.
- Ask us to correct or delete information, subject to legal requirements.
- Remove someone from your care circle, or revoke an authorization, at any time.
- Stop text messages by replying STOP.
To make a request, email hello@justtextcare.com. We may need to verify your identity before acting on it.
Children
Our service is for adults. We do not knowingly collect information from children under 13.
Changes to this policy
If we make material changes, we will update the date above and let you know by text or email.
Contact us
[LEGAL ENTITY NAME], d/b/a JustTextCare
[MAILING ADDRESS]
Email: hello@justtextcare.com
Text: (662) 734-1440